A+
Hardware, operating systems, troubleshooting, networking basics, security fundamentals and IT support practice.
Official A+ pageKickstart your career in IT
IT Support Specialist Traineeship
Build practical IT support skills, prepare for industry-recognised certifications and complete a 16 week work placement with employer-focused support.
Next Intake
07 September 2026
Industry recognisedcertification pathway
Job readytechnical and customer service skills
Remote learningwith tutor support and structure
Work placementreal workplace experience
About the course
Designed for people who want to move into IT support.
The IT Support Specialist Traineeship is delivered by GRETB Training Centre in Mervue. It is aimed at learners who want a structured route into IT support, helpdesk, desktop support and related entry-level technical roles.
The course combines technical learning, exam preparation, communication skills, CV and interview preparation, and a substantial work placement element.
Technical support is customer support.
Good IT support combines troubleshooting, clear communication, patience and professionalism. The course will present both the technical and people-facing sides of the role.
Modules and official links
Certifications and core learning areas
Network+
Networking concepts, connectivity, infrastructure, troubleshooting, services and network operations.
Official Network+ pageSecurity+
Security concepts, threats, risk, secure systems, network security, identity and operational security.
Official Security+ pageAZ-900
Azure cloud concepts, core Azure services, management, governance and cloud fundamentals.
Official Azure Fundamentals pageIT Support Technician
IT support fundamentals, troubleshooting methodology, networking essentials, operating systems, security basics and professional communication in a support role.
Official Cisco pageWorkplace Readiness
Online learning skills, communication skills for IT, CV preparation, interview skills and workplace expectations.
See placement section
Work placement
16 weeks of real workplace experience.
The placement element is one of the strongest parts of the traineeship. It gives learners the opportunity to apply their skills in a real organisation, build confidence and gain practical experience that employers value.
- Real workplace exposure
- Opportunity to build references and confidence
- CV and interview preparation included
- Employer-focused skills throughout the course
What you need
- Interest in IT and willingness to learn
- Strong work ethic and punctuality
- Good written and spoken English
- Reliable internet connection
- Windows laptop/PC with webcam and microphone
- Quiet study space
- In-date identification document for CompTIA exams
- Permissions to work/learn in Ireland
What you get
- Structured tutor-led support
- Books, video resources, labs and sample questions
- Preparation for CompTIA, Microsoft and Cisco modules
- Guest speakers and industry insight
- 16 week work placement
- Career preparation and interview support
Former trainees
What learners say
"This course is an invaluable launching pad. The guidance and support helped me achieve a considerable amount of IT certification in a short space of time."
Mark P. Former Trainee
"Well delivered. Course content seems to relate well to knowledge needed on the job. Important soft skills for workplace life were highlighted at different times as well."
Sean F. Former Trainee
"The tutors were very knowledgeable and extremely helpful. The course helped me make the transition into the IT sector."
Sarah K. Former Trainee
"Doing this course got me a great foundation in the IT sector, both for a job and educational purposes. I loved the practical aspect so much."
Xtreme E. Former Trainee
Ready to take the next step?
Apply through Fetch Courses
Please read the full course outline and all prerequisites at the Apply Now link before submitting your application.
Get in touch
Questions about the course?
Contact GRETB Training Centre for course queries or application support.
GRETB Training Centre
Mervue Business Park, Mervue, Galway, H91 CDW6